Sound too good to be true?


We can assure you there are no hidden costs. 


For transparency, here's a list of all the possible costs that you might be charged at different points in your membership.



Standard charges


Monthly price


This is different for each bike and can be found on each bike's product page. Your first monthly payment will be taken by card on the day of your chosen delivery date, and your subsequent payments will be taken by direct debit one month following.



Included services


Exchanges after 18 months


Once you have had your bike for 18 months, you are entitled to a free exchange.



Ownership after 32 months


If you make 32 months of payments for the same bike, you are allowed to keep it at no extra cost.



Additional services

Early exchanges


Early exchanges cost a flat fee of £19.99, which includes both delivery of your new bike and collection of the old one. 



Cancellation


Cancellations cost £29.99, which includes collection of your bike and dispatch of a box to pack it up if required. This charge does not fully cover the cost of handling cancellations and we don't profit from this.



Extraordinary charges


Damage


We accept that a certain amount of wear and tear will be caused by normal use of the bike. We also give our bikes a full service before we send them out again. 


If the bike is returned with damage that couldn't have possibly been caused by normal, considerate use, we may have to charge a fee. This will be the price of any parts, plus labour.



Theft


It is your responsibility to keep your bike safe. If it is lost or stolen, you will have to pay the remaining monthly payments.



Missed collections


If you repeatedly miss your chosen collection dates, we may have to charge an additional fee to cover our costs. We ask you to be considerate to the other members of the club.